Nidaa warranty: All Nidaa products include a 6-month warranty covering manufacturing defects and workmanship. Return shipping fees are applicable. Nidaa uses LiveMasjid for all audio streaming services.

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

Non-returnable items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

To complete your return, we require proof of purchase.

Nidaa — 6 month warranty

For issues related to workmanship within 6 months of the order date, we will repair or replace the unit at no cost to you.

Please note that return shipping fees are applicable — the cost of shipping the unit back to us will be for the customer’s account. If we are unable to repair the unit, we will replace it and cover the cost of shipping the replacement back to you.

The warranty does not cover damage caused by misuse, accidents, unauthorised modifications, or normal wear and tear.

Nidaa makes use of LiveMasjid for all audio streaming. Streaming availability and quality is dependent on the LiveMasjid network and is not covered under this warranty.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed and applied to your original payment method within 5–10 business days, depending on your bank or card provider.

Late or missing refunds

If you have not received your refund, please follow these steps:

• Check your bank account or card statement again
• Contact your credit card provider — processing times vary
• Contact your bank directly
• If you have done all of this and still have not received your refund, contact us using the details below

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged within the warranty period. If you need to exchange your Nidaa unit, please contact us using the details below.

Shipping returns

To initiate a return or warranty repair, please contact us first before sending any item back. Do not send your purchase back to the manufacturer.

You will be responsible for the cost of return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service for any returns.

Depending on your location within South Africa, the time it may take for your repaired or exchanged product to reach you may vary.