Last updated: June 2026
Please note: All return and exchange shipping costs are the sole responsibility of the customer. OneSouk does not cover the cost of returning goods unless the item was incorrectly supplied or arrived damaged due to our error.
Our returns and refund policy is valid for 30 days from the date of purchase. Should 30 days have elapsed since your purchase was received, we regret that we are unable to offer a refund or exchange.
To qualify for a return, items must be unused, in their original condition, and returned in their original packaging along with all accessories and documentation.
To be eligible for a return, the following conditions must be met:
The following items are not eligible for return or refund:
All Nidaa products are covered by a 6-month warranty from the date of purchase, applicable to defects in materials and workmanship under normal use. Should a fault arise within this period, we will repair or replace the unit at no cost to you.
Important: The cost of returning the defective unit to us is the customer's responsibility. Once the unit has been assessed and the warranty claim approved, OneSouk will cover the cost of delivering the repaired or replacement unit back to you.
This warranty does not cover damage resulting from misuse, accidental damage, unauthorised repairs or modifications, or normal wear and tear.
Once your returned item has been received and inspected, you will be notified by email of the outcome. If your return is approved, your refund will be processed and credited to your original payment method within 5–10 business days, subject to your bank's processing times.
If you have not received your refund within the expected timeframe, we recommend the following steps:
Only items purchased at the regular retail price are eligible for a refund. Items purchased on sale or at a discounted price are not eligible for return or refund.
Customers are responsible for all costs associated with returning items to OneSouk. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items and will not be held liable for lost returns.
Please do not return items without prior authorisation. Contact us first to receive a return reference and postal instructions.
Please contact us before returning any item. We are happy to assist and will guide you through the process.
